Quality & Safety

Waratah Private Hospital is committed to continuous quality improvement to ensure the safe and effective delivery of care and services to our patients.

Quality Policy

The Board and staff of Waratah Private Hospital are committed to:

  • Providing the best quality patient centred care to our patients.
  • Providing a timely, safe, effective and sustainable healthcare service to our community that encompasses their cultural diversity, physical, mental and social needs as part of our normal daily processes.
  • Engaging with our patients and carers to influence the way our care and service is delivered.
  • Providing the best available service to our Doctors.
  • Integrating the hospital’s Vision, Mission, Values and Guiding Principles into everything we do.
  • Maintaining the Quality Management System as a driver for change, innovation, improvements and to provide a sound basis for sustainable Quality initiatives.
  • Ensuring staff are aware of the requirements of the Quality Management System and the importance of conforming to these requirements including the quality objectives.
  • Promoting staff involvement in the Quality Management System.
  • Continual improvement of the Quality Management System to achieve improved results, patient outcomes and enhance our patients’ experiences.
  • Striving for continuous learning and improvement in everything we do to improve the safety and quality of the services we provide for our consumers.

Quality and Safety Indicators

We assess our level of performance for a range of patient quality and safety indicators in relation to established national and industry standards.

Healthcare Associated Infections

Waratah Private Hospital aims to minimise the risk of infection to our patients, staff and visitors. Healthcare-associated infections are infections that occur as a result of healthcare interventions and are caused by micro-organisms – such as bacteria and viruses. The risk of getting infections depends on how healthy you are, how long you have been in hospital, and certain medications that you take (including some antibiotics).

Staphylococcus Aureus Bacteraemia Infection Rates January – June 2017
NB: A lower rate is better
• Waratah Private Hospital = 0.00%
• Industry Standard = 2.0 cases per 10, 000 patient days.

Healthcare Associated Infection Rate 2016 – Rehabilitation Patients
• Waratah Private Hospital = 0.65%
• Private Hospital Benchmarking Group = 0.75%

Hand Hygiene

Hand hygiene is a general term referring to the use of soap & water or a waterless hand rub to cleanse your hands.

When we are fit and healthy we can usually defend ourselves against many germs. Often our natural defences are weakened when we are not well or after an operation.

It is important to perform hand hygiene as you enter and leave the hospital and also:

  • After going to the toilet
  • After blowing your nose
  • After smoking
  • After handling/patting animals
  • Before, during & after preparing food
  • When your hands are visibly dirty.

Waratah Private Hospital regularly assesses how often staff wash/clean their hands in accordance with Hand Hygiene Australia’s ‘5 moments’. These 5 moments of hand hygiene have been identified as the critical times when hand hygiene should be performed by staff.

For more information about hand hygiene please refer to the brochures available in the hospital or via this link.

Falls Prevention

The risk of falling can greatly increase when admitted to hospital. While some falls cause no injuries, others can cause serious harm. Falls can also result in people fearing further falls and make it harder for people to stay independent.

Preventing falls is a priority for us, so we assess all of our patients on admission and throughout their stay to identify those patients who are at risk of falling. We then provide these patients with a range of falls prevention strategies whilst in hospital and when they go home.

The diagram shows the rate of falls (presented as a percentage of patient days) at Waratah Private Hospital is within range of other Australian hospitals for January to June 2017.   (WPH = 0.48%; Industry Range = 0.30%-0.65%)

At Waratah Private Hospital we document and investigate every fall and take action to reduce the number of falls that occur.

For more information about falls prevention please refer to the brochures available in the hospital or via the links below:

Information for those at risk of a fall

Falls prevention in hospital

Pressure Injuries

A pressure injury is a wound or reddened area of skin caused by prolonged pressure on the skin. To prevent a pressure injury whilst in hospital it is important to regularly change position in bed and walk or move around as much as possible.

The graph shows patients the incidences of pressure injuries at Waratah Private Hospital (presented as a % of patient days) that required a return to theatre during the same admission in January to June 2017. A lower rate is preferred.

For more information about pressure injuries please refer to the brochure available in the hospital or via this link.

Unplanned Re-Admission to Hospital Within 28 Days

Waratah Private Hospital collects and reviews statistics on patients who have an unplanned re-admission to hospital within 28 days of discharge. We review all cases as this enables us to monitor how effective our discharge planning processes are.

The graph shows the number of patients who were re-admitted to Waratah Private Hospital within 28 days of discharge in January to June 2017. NB: A lower rate is preferred.

Unplanned Return to Operating Room During the Same Admission

Waratah Private Hospital performs many surgical operations each year. Occasionally patients return to the theatre to treat problems that may unexpectedly occur after surgery e.g. bleeding.

Waratah Private Hospital reviews all cases to ensure we provide our patients with the best possible care.

The diagram shows the rate of unplanned returns to operating room during the same admission (presented as a percentage of patient days) at Waratah Private Hospital is within range of other Australian hospitals for January to June 2017.   (WPH = 0.41%; Industry Range = 0.06%-0.77%).

Patient Feedback

Our staff are dedicated to providing patients with the best possible care through all stages of their experience at Waratah Private Hospital.

We welcome feedback from our patients, families and carers as their opinions and observations are important to us. Patient feedback allows us to continually improve on all aspects of the care and services that we provide.

Inpatient satisfaction survey results – January to September 2017

97.4% of our patients would recommend Waratah Private Hospital to family and friends.

 

“All of the staff that took care of me set a very high standard of service. A lot of people could learn from them.”

“Overall my experience was highly positive. All was exceptional.”

“The hospital is outstanding. It is new, clean and hygienic in every way. All of the doctors, nurses and staff are efficient, pleasant and happy doing their jobs. They are polite and well trained. There are many staff I could recognise for exceptional service.”

“Very impressed with the staff. Everyone has been lovely to me and been kind whenever I have asked for anything.”

“Modern clean facilities. Empathetic staff. Caring and professional service. High standard in cleanliness and food.”

“Cleanliness, courteous / friendly staff. Keep the high standard that already exists. The food portions were excellent and great variety.”

“Not only is the service first class but staff greet you with a smile and make you feel welcome. The cleanliness of this hospital is of the same high standard as your staff both in the wards and the physio.”

“Everybody was very co-operative and very caring. You couldn’t do much more than what you are doing. Keep up the good work.”